Contact

contact us

Your pilgrimage is more than a journey—it’s a sacred mission, and we’re honored to be part of it. Whether you’re planning your first Hajj or Umrah or returning for another spiritual experience, communication and support play a crucial role in making your trip smooth and spiritually fulfilling. That’s why we’ve made it easy for you to reach us—anytime, from anywhere in the world.

We believe that behind every great journey is a team that cares deeply. Our dedicated team is here not only to answer your questions but also to understand your unique needs, offer personalized guidance, and provide the peace of mind you deserve. Our “Contact Us” section exists for that very purpose—to make sure you’re never alone on this journey.

Multiple Ways to Connect.

We know that different people prefer different ways of communication. Some like talking directly on the phone, while others prefer messaging or email. To ensure accessibility and convenience for all, we offer a variety of contact options so you can reach us the way that feels most comfortable to you.

You can call us directly, send us a message via WhatsApp, fill out our contact form, or drop us an email. Each of these channels is monitored by our trained and friendly staff, ready to respond with helpful answers and genuine care. If you need quick answers to common questions, our website also includes a well-organized FAQ section—always available for instant clarity.

Phone Support.

Our phone support is available during extended business hours and even beyond in case of emergencies. Whether you’re calling to ask about available packages, visa details, travel dates, or group discounts, our team is ready to walk you through every detail step-by-step.

We believe that hearing a human voice—especially when dealing with something as spiritually significant as a pilgrimage—can offer real comfort. That’s why we’ve trained our staff not just in travel logistics but also in patience, compassion, and understanding. Every phone call is treated with importance, because your journey matters.

WhatsApp Support.

Prefer messaging? Our dedicated WhatsApp line is one of the most convenient ways to contact us. It allows for quick back-and-forth communication and lets you share documents, screenshots, or voice messages with ease.

WhatsApp support is ideal for fast inquiries, checking updates, getting reminders, or resolving small issues. Whether you’re asking a question about luggage allowance, inquiring about hotel check-in, or seeking real-time assistance during your journey, we respond promptly and professionally.

We also use WhatsApp to send itinerary updates, important notices, and reminders for upcoming appointments or group meetings. It’s simple, fast, and keeps everything in one place.

Email Inquiries.

If your query requires a bit more detail or documentation—such as applying for group packages, requesting invoices, or clarifying custom needs—email may be the most effective route. Our dedicated inbox is actively monitored, and we aim to respond to all emails within 24 hours or less.

Emails also allow you to maintain a written record of communication for your peace of mind. Whether it’s submitting required documents, requesting confirmations, or asking follow-up questions, email support ensures that nothing is missed.

Online Contact Form.

Our website features an easy-to-use contact form where you can reach us without having to leave the site. Just fill in your name, email, phone number, and your message—we’ll get back to you shortly with the answers you need.

The contact form is perfect for general inquiries, package comparisons, or requesting callbacks. It’s also useful if you’re just starting to explore your pilgrimage options and aren’t ready to commit yet. No pressure—just support.

Visit Our Office.

For those who prefer in-person interactions, our office doors are always open during working hours. Meeting face-to-face can help you better understand our services, ask detailed questions, and receive printed brochures, maps, and checklists.

You’re welcome to visit us to discuss your plans, go over travel arrangements, and meet the team that will be supporting you before and during your journey. We also host pre-departure briefings, group orientations, and informational sessions at our location—feel free to ask for a schedule.

24/7 Emergency Support.

Traveling for Hajj or Umrah is not just emotionally significant—it can also come with unexpected challenges. Flight delays, missed connections, lost baggage, health concerns, or last-minute visa questions can be stressful if you don’t have reliable support.

That’s why we offer 24/7 emergency support. Even outside normal hours, our support line is monitored for urgent matters, ensuring that you’re never left stranded or confused when you need help the most. Just a call or message away, our emergency response team is trained to handle time-sensitive issues with speed, clarity, and compassion.

Specialized Support for Group Leaders.

If you’re organizing a group trip—whether for a family, mosque, or organization—we assign a dedicated group coordinator to support you. This person becomes your direct contact for all things related to group logistics, including ticketing, visas, hotel allocations, and transport.

You can contact your coordinator directly through phone, email, or WhatsApp. They’re there to keep things running smoothly and make your role as a group leader easier and more enjoyable.

Pre-Departure Support.

Preparing for Hajj or Umrah is a journey in itself. There’s a lot to consider—from what to pack and how to prepare spiritually, to understanding your itinerary and rituals. Our contact page connects you with resources and real people who can guide you through this preparation phase.

If you have questions about vaccinations, currency exchange, or Ihram clothing, we’re happy to help. We also provide downloadable checklists, videos, and infographics to help you stay on track.

On-Ground Assistance During Your Pilgrimage.

Once you arrive in Saudi Arabia, you’re never alone. We have representatives on the ground in Makkah, Madinah, and Jeddah who are available to assist you throughout your trip.

If you need help finding your hotel room, understanding the schedule, or locating your group, just reach out to our team. You can contact them through the same methods—phone, WhatsApp, or in person. Our on-site coordinators are knowledgeable, multilingual, and available around the clock.

Spiritual Guidance & Questions.

We recognize that your pilgrimage is deeply spiritual. Sometimes, your questions won’t be about tickets or hotels—but about intentions, dua, or how to perform a ritual correctly. That’s why we have access to qualified scholars and trained religious advisors who are happy to answer those questions with clarity and kindness.

If you’re unsure about something related to the rites of Hajj or Umrah, feel free to reach out through any channel. We’ll either answer directly or connect you with someone who can provide the guidance you need.

Feedback & Complaints.

We value your feedback—positive or constructive. If you’ve had a great experience, we’d love to hear about it. If something didn’t meet your expectations, please let us know so we can make it right and improve for future pilgrims.

Our contact page also includes a section where you can submit feedback or lodge a complaint. Every message is reviewed seriously, and we always aim to respond with care and professionalism.

Your Privacy Matters.

All communication with our team—whether through phone, email, or form—is kept secure and confidential. We handle your personal data with respect and in full compliance with privacy laws and ethical guidelines. We will never share your information without your consent.

International Travelers Welcome.

We serve pilgrims from all over the world. No matter where you’re from, our team is prepared to assist with time zone differences, language preferences, and region-specific requirements. We’re experienced in handling inquiries from Europe, North America, Australia, Asia, and beyond.

Stay Connected with Us.

In addition to traditional contact methods, we also encourage you to follow us on our social media channels. There, we post updates, share inspiring content, and offer important notices about upcoming trips, deadlines, and travel tips.

You can also subscribe to our newsletter for special offers, educational articles, and reminders about Hajj and Umrah preparation.

We’re Here for You—Every Step of the Way.

At the heart of everything we do is a commitment to service, sincerity, and spiritual care. Whether you’re just exploring your options or are already preparing for departure, we’re ready to walk this journey with you—one conversation at a time.

So don’t hesitate—reach out to us today. Let us be your guide, your helper, and your supporter as you embark on one of the most meaningful experiences of your life. You’re not just contacting a company—you’re connecting with a team that truly cares.

We stay updated with the latest visa regulations issued by the Saudi Ministry of Hajj and Umrah, especially through the official Nusuk platform. Whether it’s an individual or group visa, we guide you through each requirement to ensure timely approvals with minimal hassle.